Privacy policy

Serenova – Privacy Policy

At Serenova, your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. By using our website serenovaglobal.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide you with a smooth shopping experience, including:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Billing & shipping address

b. Payment Information

Your payment details are processed securely by trusted third-party processors (Shopify Payments, PayPal, or others). We do not store or have access to your full credit card information.

c. Automatically Collected Information

When you visit our site, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Cookies and tracking pixels for analytics and advertising

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate with you about orders, updates, and customer support

  • Improve our website and customer experience

  • Personalize product recommendations

  • Run ads and marketing campaigns (Meta, TikTok, Google)

  • Prevent fraud and maintain security

3. Sharing Your Information

We only share your information with trusted partners when necessary to operate our business, such as:

  • Shopify (store platform)

  • Payment processors (Shopify Payments, PayPal, etc.)

  • Shipping providers (USPS, FedEx, UPS, etc.)

  • Analytics & advertising partners (Meta, TikTok, Google)

We never sell your personal information.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

  • Keep your items in your cart

  • Remember your preferences

  • Analyze site traffic

  • Show personalized ads

You can control cookies through your browser settings at any time.

5. Data Security

We use industry-standard security measures to protect your information. While no system is 100% perfect, we do everything reasonably possible to secure your data.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Request corrections

  • Request deletion of your data

  • Opt-out of marketing emails

  • Disable cookies

To make a request, email us at support@serenovaglobal.com.

7. Children’s Privacy

Serenova does not knowingly collect information from anyone under 13 years old. If you believe we have collected such information, please contact us.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies.

9. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy, contact us anytime:

Email: support@serenovaglobal.com
Website: serenovaglobal.com